My professional work at KPMG XDE is confidential by nature.
We help organization across a wide range of industries to redesign their user experiences and develop new products.
The projects that I have worked on have included the following industries: Financial services, Healthcare and life sciences, Energy, Oil & gas, Telecommunication, Pharmaceutical, and Public sector.
Accomplishments in this role
-Lead teams of clients, product managers, designers, and business analysts through qualitative and quantitative research, synthesis of insights, and ideation of new solutions
-Design ethnographic research plans, execute and formulate actionable insights to guide service and product development
-Manage and maintain client relationships through project approach design and business development pursuits
-Manage resourcing, project timelines and budgets across multiple locations on 8- to 12-week engagements
-Designed a new service venture to disrupt the hospice sector driving value by connecting patients, caregivers, and providers; increased patient compliance by 40%, resulted in reduced readmission costs
-Redesigned a learning and development platform for KPMG member firms to adopt microlearning and just-in-time training
-Redesigned the end-to-end service journey for home security products at a major telecommunication company
-Envisioned the future of customer-centric supply chain for a consumer goods and pharmaceutical company
-Designed a central platform for collaboration and data sharing for oil & gas services in the shipping sector
-Gathered product requirements for a retail banking product at a major investment bank. Managed a product squad (team) through product development life cycles using agile methodologies, scrums, and JIRA
-Guided a utility company through redesigning their customer experience by adopting AI and advanced data analytics tools